Refunds & Returns Policy

30 Day, Money Back Guarantee

We want you to love Bioweed as much as we do! If you are not completely satisfied, please let us know within 30 days for a full refund, up to the value of $50 of the Bioweed Product, not including shipping.

Simply contact our friendly Customer service team to arrange a Postage Paid Return Label, at no cost to you.  Once we receive the item back at our warehouse, we will then refund the full product cost back to you, or if preferred, arrange for a credit or exchange.
 
Note

  • Return requests must be lodged with Bioweed Customer Service within 30 days of purchase. Contact us on 1300 246 933, or via email at info@bioweed.com.au
  • Please package the item to be returned appropriately, affix the Postage Paid Return Label and drop the parcel at any Australia Post outlet.
  • Any shipping fees incurred (if applicable) are non-refundable.
  • Refunds will be processed by Bioweed within 72 hours of receiving the item at our warehouse. It can then take up to 48 hours for money to credited by the bank into the customer account.
  • All refund claims made within the 30 day period will be issued in the method by which they were paid.
  • Only available for products purchased directly from SFG group, not available if purchased from a store or re-seller.
  • If your claim falls outside of the 30 day period, we’ll still do our best to keep you happy.  Please give us a call on 1300 246 933 to discuss your options.

Address Details

SFG, 89 Cherry lane, Laverton North 3026 Australia